At Axelgig INC, we are committed to providing a reliable and convenient shipping experience for every customer. This Shipping Policy explains our shipping destinations, order processing procedures, estimated delivery times, shipping arrangements, and tracking services.
Our online store offers a variety of pet supplies and related accessories for customers across the United States.
1. Shipping Destinations
Axelgig INC currently ships orders exclusively to addresses within the United States.
We only accept shipping addresses located within the United States.
The shipping destination country is fixed as the United States on our checkout page.
Customers must provide a valid U.S. shipping address when placing an order.
We do not currently offer international shipping.
Orders submitted with shipping addresses outside the United States cannot be accepted for delivery.
2. Order Processing Time
After an order is successfully placed and payment has been confirmed, our team will begin processing it.
Order Processing Time: 1–3 business days.
Orders are generally processed Monday through Friday, excluding U.S. public holidays.
Processing includes order verification, product preparation, packaging, and shipment arrangements.
Please note that order processing time is separate from shipping and delivery time.
During periods of high order volume, public holidays, or unexpected operational circumstances, processing may take slightly longer than usual.
3. Shipping and Delivery Time
We provide domestic shipping services throughout the United States.
Estimated Shipping and Delivery Time: 3–7 business days after order processing is completed.
Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our reasonable control.
The overall estimated timeframe consists of:
Order Processing: 1–3 business days.
Shipping and Delivery: 3–7 business days.
Therefore, the estimated total time from order placement to delivery is approximately 4–10 business days.
Business days exclude Saturdays, Sundays, and applicable public holidays.
4. Shipping Carriers
To support reliable domestic delivery, Axelgig INC may work with established shipping carriers, including:
USPS (United States Postal Service): Domestic parcel delivery and shipping services.
UPS (United Parcel Service): Package transportation and domestic delivery services.
FedEx: Domestic shipping, package handling, and delivery services.
The carrier selected for an order may depend on the destination, package dimensions, product characteristics, and shipping arrangements.
We reserve the right to select the appropriate carrier for each shipment to facilitate reliable delivery.
5. Shipping Costs
Applicable shipping charges, if any, will be clearly displayed during checkout before customers complete their purchases.
The final order total will include the product prices, applicable shipping fees, and any required taxes.
Customers can review the complete payment amount before submitting an order.
We do not impose undisclosed shipping charges after an order has been confirmed.
6. Order Tracking
Once your order has been shipped, tracking information will be provided when available.
Customers can use the tracking number through the corresponding carrier’s official website to check shipment progress and delivery updates.
Please allow some time for tracking information to become available after the carrier receives and scans the package.
If you have difficulty accessing tracking information or notice that your shipment has not been updated for an extended period, please contact our customer support team.
7. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please verify the following details before completing checkout:
Recipient’s full name.
Complete street address.
Apartment, unit, or suite number, if applicable.
City, state, and ZIP code.
Valid contact information.
Axelgig INC cannot guarantee successful delivery if incorrect or incomplete shipping information is provided.
If you notice an error after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the information before the order is shipped.
8. Delayed or Missing Shipments
Although we make reasonable efforts to ensure orders are delivered within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:
Severe weather conditions.
Carrier operational disruptions.
Public holidays.
Incorrect or incomplete shipping information.
Unexpected transportation or delivery issues.
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number so that we can assist you in reviewing the shipment status.
9. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible.
To help us review your request, please provide:
Your order number.
A description of the issue.
Clear photographs of the product or packaging, where applicable.
Our team will review the information and assist you with an appropriate resolution in accordance with our Refund and Return Policy.
