Axelgig INC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of visitors and customers who use our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, browse our pet supplies, place an order, or communicate with our customer support team.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information when you visit or interact with our website:
Personal Identification Information
Full name
Email address
Telephone number
Billing address
Shipping address
Order and Transaction Information
Products purchased
Order details and purchase history
Payment status and transaction-related information
Billing and shipping preferences
Payment card information is processed through our designated payment service providers. We do not intend to store complete payment card numbers or security codes on our own servers.
Technical and Device Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type and version
Device information
Operating system
Website usage data
Pages visited and time spent on our website
Referral sources and browsing interactions
2. How We Use Your Information
Axelgig INC may use collected information for the following purposes:
Order Processing: To receive, process, confirm, and fulfill customer orders.
Customer Support: To respond to questions, provide assistance, and address customer concerns.
Payment Administration: To facilitate payment processing and verify transaction information.
Website Operations: To maintain, operate, and improve our website and online shopping services.
Communication: To send order confirmations, purchase updates, and important service notifications.
Security and Fraud Prevention: To identify suspicious activities, protect transactions, and maintain website security.
Legal Compliance: To comply with applicable laws, regulations, and legitimate legal requests.
We do not use personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice where required by law.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our services.
These technologies may be used to:
Remember shopping cart contents and website preferences.
Support essential website operations and security.
Analyze website traffic and visitor interactions.
Improve website performance and user experience.
You can manage cookie preferences through your browser settings or any cookie preference tool provided on our website. Where required by applicable law, non-essential cookies and tracking technologies will only be activated after you provide the necessary consent.
Disabling certain cookies may affect some website functions.
4. How We Share Your Information
We do not sell personal information in exchange for monetary compensation. However, we may disclose certain information to trusted third parties when necessary to operate our business and provide our services.
These parties may include:
Payment Service Providers: To process payments and verify transactions.
Shipping and Fulfillment Providers: To arrange order delivery and provide shipment-related services.
Website Hosting and Technical Service Providers: To maintain website infrastructure, security, and functionality.
Analytics and Website Service Providers: To help us understand website performance and improve our services.
Professional and Legal Advisors: When necessary for business, legal, or compliance purposes.
These service providers are permitted to process personal information only as necessary to perform their services or as otherwise permitted by applicable law.
We may also disclose information when required by law, legal proceedings, regulatory authorities, or to protect our legal rights and the safety of our customers.
5. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, accounting, recordkeeping, dispute resolution, and legal compliance.
Unless a longer retention period is required or permitted by applicable law, customer order and transaction records may be retained for up to seven (7) years after an order is completed.
When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.
6. Data Security
Axelgig INC takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Although we strive to maintain appropriate security safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.
7. Your Privacy Rights
Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information, including:
Right to Know: Request information about the categories and specific pieces of personal information we collect.
Right to Access: Request access to personal information we maintain about you.
Right to Delete: Request deletion of personal information, subject to applicable legal exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Data Portability: Request a copy of certain personal information in a portable format.
Right to Opt Out: Opt out of certain sales, sharing, or targeted advertising activities where applicable.
Right to Non-Discrimination: Exercise your privacy rights without receiving unlawful discriminatory treatment.
To submit a privacy-related request, please contact us using the information provided in the Contact Information section below. We may need to verify your identity before processing certain requests.
8. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA).
Subject to applicable legal requirements and exceptions, California residents may have the right to:
Know the categories and specific pieces of personal information collected.
Request access to personal information.
Request deletion of personal information.
Request correction of inaccurate personal information.
Opt out of the sale or sharing of personal information.
Limit the use and disclosure of sensitive personal information where applicable.
Receive equal service and pricing when exercising applicable privacy rights.
Sale and Sharing of Personal Information
Axelgig INC does not sell personal information for monetary consideration. If certain website technologies or third-party advertising services constitute “sharing” under California privacy law, California residents may exercise their right to opt out of such sharing.
We will process verified privacy requests in accordance with applicable California law and within the legally required timeframes.
9. Children’s Privacy
Our website and services are intended for a general audience and are not specifically directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without verifiable parental consent where required by applicable law.
If we become aware that personal information has been collected from a child in violation of applicable privacy requirements, we will take reasonable steps to delete such information.
Parents or legal guardians who believe that a child has provided personal information to us may contact us for assistance.
10. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms. These external websites operate independently and may have their own privacy policies and practices.
Axelgig INC is not responsible for the privacy practices, content, or security of third-party websites. We encourage visitors to review the privacy policies of any external websites they access.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, applicable laws, or privacy practices.
Any updates will be posted on this page with a revised effective date. We encourage visitors to review this page periodically to stay informed about how their personal information is handled.
